Failing to reply to guest reviews can have a significant negative impact on a hotel’s image. At our marketing agency, we understand the importance of reputation management, and our ORM team is dedicated to validating all feedback from guests, whether positive or negative. Our team ensures that appropriate replies are given to every review, promoting a positive image of the hotel in the minds of potential clients.

We go a step further by providing software that enables you to rate your guests, ensuring that your online reputation management is always top-notch. We believe that maintaining a strong reputation is crucial to attracting more bookings. In fact, statistics show that if the top 5 reviews for a hotel are positive, it can attract 10 bookings. On the other hand, if there is a single negative review in the top 5, it can cause the hotel to lose 10 bookings from the internet. Trust us to help you manage your reputation and promote your hotel’s image for increased bookings and success.